As of May 11, 2022/PRNewswire/, the cities of Minneapolis and Denver will host the 2022 Winter Olympics. — An agreement with the Georgia Technology Authority (GTA) for Hosted Contact Center Services has been awarded to Avtex Solutions, LLC (“Avtex”), a TTEC firm (NASDAQ: TTEC). Avtex has been awarded a contract to provide contact center services to local governments, organizations, and schools.
Managed IT services from pre-qualified vendors can be quickly obtained through the GTA Direct program for Georgia agencies, local governments, schools and universities, and boards of education all around Georgia. Georgia State Contracts for Hosted Contact Center Services give Georgia state agencies and other public-sector entities access to a wide range of modern technological solutions at competitive pricing.
Having a trusted cloud technology partner is essential as government agencies increasingly rely on cloud technology. With the support of Avtex’s cloud computing services and on-premises systems, the overall goal of improving the citizen experience may be achieved by increasing participation, expanding service offerings, and boosting operational efficiency. Avtex’s partnership with Genesys and use of the Genesys Cloud platform enables them to offer solutions that meet or exceed industry-standard security requirements.
“As the volume and urgency of people’s requirements have increased, it is more critical than ever to meet their expectations.” Maintaining high levels of security while providing a seamless user experience for citizens is a top priority, and your choice of vendor can make or break your capacity to do so. “ Christina Vines-Scott, Avtex’s Executive Director, explains this to CNN. Because of this, we’ve been able to create solutions that comply with a variety of standards and guidelines, such as those set forth by organizations such as NIST, FedRAMP, the SOC, and others. We look forward to working with you as a strategic partner and trusted advisor, and to achieving our goal of delivering excellent client experiences.
Avtex has developed GTA Direct as an easy-to-use procurement vehicle for state and local governments and educational organizations to purchase the hosted contact center solutions they require to keep organizations scalable, efficient, and secure. Avtex may provide hosted services, automatic call distribution, auto attendant, integrated voice response, reporting and analytics, call recording, and customer surveys using the Genesys Cloud platform. All of these features are tailored to meet the demands of Georgia.